Problems signing into your account?

If you are having trouble signing in into your account, there might be a problem with your cookies. Follow these instructions to solve the issue.

  • What cookies are

Cookies are files created by websites that you've visited. Cookies store browsing information, such as your site preferences or profile information. 

  • How to clear your cookies

You can remove cookies information and data from your devices. If you remove cookies, things like saved preferences on websites might get deleted.


  • In the top-right corner of Chrome, click the Chrome menu  > Settings.

  • At the bottom of the page, click Show advanced settings.

  • In the "Privacy" section, click the Clear Browsing Data button.

  • Choose 'Cookies' option and click Clear Browsing Data button.


 Safari 8.0+

  • Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.

  • In the window that appears, click the Privacy tab. Click the button Remove All Website Data....

  • Click Remove Now in the pop up window that appears.


  • Click the menu button New Fx Menu and choose Preferences.

  • Select the Privacy panel.

  • Click Show Cookies.... The Cookies window will appear.

  • Select the cookie(s) in the list to remove and click Remove Selected or click Remove All.

Internet Explorer 9, 10 and 11

  • Tap or click the Tools button (via the Gear Icon) , point to Safety, and then tap or click Delete browsing history.
  • Select the Cookies check box, and then tap or click .



Choose the instructions corresponding your browser and try again.


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